Customer Care

If you have any questions about your order, products, or anything else, feel free to reach out.

hi@shinyshiny.shop

We usually respond within 24 hours.

Once your order is placed, you will receive a confirmation email.
When your order is shipped, a tracking link will be provided.

If you did not receive confirmation, please check your spam folder or contact us.

We ship worldwide.

Delivery times may vary depending on your location.
Estimated shipping times will be shown at checkout.

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

We offer a 14-day return policy.

For full details, please see our Returns & Refunds page.

To maintain the appearance of your items:

• Avoid prolonged contact with water or chemicals
• Store in a dry place
• Handle with care to preserve finish and structure

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.

Include:

• your order number
• a brief description
• photos if applicable

We will resolve the issue as quickly as possible.

For collaborations, press, or other inquiries:

hi@shinyshiny.shop